Terms and Conditions

1. Definitions:

• Company: Refers to the service provider registered and operating under the Singapore Companies Act. The company specializes in services such as study abroad consulting, PR application assistance, corporate overseas expansion support, and market research and etc. It offers customized solutions based on client needs, and its business activities are regulated under Singapore laws to ensure legality, compliance, and efficiency.
• Client: Refers to any individual, corporate entity, or institution seeking services from the company. Upon signing an agreement and completing payment, the client becomes the beneficiary of this agreement. Clients are required to fulfil all obligations under this agreement, including providing timely information and making payments.
• Services: Include but are not limited to documentation guidance, visa assistance, application material review, corporate registration support, market analysis, and reporting. The scope of services shall adhere to the terms specified in the agreement and may be adjusted according to the client’s specific needs.
• Governing Law: The contractual relationship between the parties is governed by Singapore Contract Law, and any disputes shall be resolved under Singapore law. Clients must explicitly agree to be bound by this legal framework before accepting services.

2. Scope of Services:

• Commitment: The company commits to providing the services listed in the agreement in a professional and compliant manner. The goal is to meet client needs to the greatest extent possible and minimize uncertainties caused by policy changes or environmental factors.
• Specific Services: For example, in study abroad services, the company provides comprehensive guidance from school selection and document preparation to visa applications. In PR application services, it assists clients with document preparation and application strategy planning. In corporate overseas expansion, the company offers registration procedures, market entry strategies, and localization support.
• Dynamic Adjustments: If adjustments to services are required due to policy changes or unforeseen circumstances, the company will promptly communicate with the client to reach an agreement. Adjustments may include changes in process, timelines, or additional costs.
• No Guarantee of Results: While the company strives to deliver high-quality services, it cannot guarantee final results due to factors beyond its control, such as government delays or force majeure events.
• Additional Notes: The company provides consultation and assistance services only and is not responsible for the client’s decisions, application outcomes, or actions of third parties. Clients should seek independent legal or financial advice based on their needs.

3. Fees and Payments:

• Fee Details: The company’s fee schedule includes basic service fees, administrative charges, and potential third-party costs (e.g., government application fees, document notarization fees). Specific amounts and payment timelines will be outlined in the agreement.
• Payment Deadline: Clients must complete payments within the agreed timeline, typically seven working days before services commence. Delayed payments may result in service suspension or additional charges.
• Refund Policy: If services cannot be completed due to the client’s reasons, the company will refund part of the fees per the agreement, deducting costs already incurred. Refund terms will be transparently specified in the agreement.
• Additional Costs: Any fees incurred due to new requests during service delivery (e.g., urgent document translations, additional consultation hours) will be communicated in writing and require advance payment from the client.

4. Client Responsibilities:

• Provision of Accurate Information: Clients must ensure that all information and documents provided (e.g., academic certificates, identification documents, corporate registration certificates) are accurate and valid. Providing false information may lead to application failure or legal liabilities, for which the client is solely responsible.
• Timely Cooperation: Clients must provide supplementary materials as requested by the company within specified deadlines. Any delays may hinder or interrupt the service process. Clients are also required to maintain regular communication with the company to avoid service disruptions caused by outdated information.
• Compliance with Legal Obligations: Clients must strictly adhere to the relevant laws and regulations of Singapore and their home countries during the service process, including but not limited to the Immigration Act, Anti-Money Laundering Act, and Companies Act. If legal risks arise due to the client’s violations, the company reserves the right to unilaterally terminate the contract and pursue legal actions.
• Payment Obligations: Clients are obligated to pay all agreed fees on time, including initial service fees and subsequent fees for additional services. Failure to meet payment obligations may result in service suspension or legal recovery actions.
• Confidentiality Obligation: Clients must keep all professional materials and strategic documents provided by the company confidential and may not reproduce, disclose, or use them for other purposes without the company’s written consent.

5. Confidentiality:

• Commitment to Information Security: The company strictly adheres to the Singapore Personal Data Protection Act (PDPA), collecting, storing, and processing only the information necessary for service delivery, ensuring its integrity and security.
• Scope of Information Use: Client information is used solely for the services specified in the agreement. The company will not use the information for other commercial purposes without the client’s written consent.
• Disclosure to Third Parties: The company may need to submit client information to third parties (e.g., Singapore government agencies) as required by law or for service delivery purposes but will ensure the client is informed and their consent obtained.
• Data Retention Period: Client data will be retained only for the necessary duration. After service completion, the information will be deleted or destroyed in compliance with regulations unless required by law to be retained.
• Right to Amend Information: Clients have the right to request updates, corrections, or deletions of their personal data at any time unless such actions affect service progress or violate legal requirements.

6. Limitation of Liability:

• Scope of Liability: The company is not responsible for losses incurred by clients due to uncontrollable factors (e.g., government policy changes, third-party errors). However, it will assist clients in resolving issues or providing alternative solutions.
• Compensation Cap: If losses directly result from the company’s negligence, compensation is limited to the total service fees paid by the client. Clients must fully understand these risks before starting the service.
• Force Majeure Exemption: The company is not liable for events such as natural disasters, wars, government decisions, or network disruptions.
• Risk Sharing Principle: Unpredictable risks during the service process should be jointly borne by the client and the company. The company will provide risk assessments and alerts to help minimize risks.
• Consequences of Client Decisions: Decisions made by the client based on the company’s advice are solely their responsibility. The company bears no associated liability for the outcomes of those decisions.

7. Contract Termination:

• Automatic Termination: If the client fails to fulfill payment obligations on time, provides false materials, or engages in illegal activities, the company has the right to unilaterally terminate services without bearing any liability.
• Termination Notification Procedure: The company will notify the client of the termination reasons and effective date via email or written notice. Clients may raise objections within three working days.
• Handling of Unused Service Fees: After contract termination, the company will refund unused service fees according to the agreement, deducting incurred costs and administrative fees.
• Post-Termination Legal Responsibilities: Termination of the contract does not affect the validity of confidentiality obligations, fee settlements, or other clauses. The company reserves the right to pursue compensation for damages caused by the client.