Privacy Policy

Collection of Information

At MAXVESTA CONSULTING PTE. LTD., we highly value client privacy and are committed to protecting personal information. To provide efficient consulting services, we collect various types of information, including but not limited to clients’ names, email addresses, phone numbers, residential addresses, company names, job titles, industries, work experience, educational background, and financial details such as payment information and billing addresses. Additionally, we may gather service-related data, such as client preferences, historical transaction records, and feedback. This information is typically obtained through voluntary client submission, service usage, or during consulting processes.

Use of Information

The information collected is used to deliver customized consulting services tailored to the specific needs of clients, including market analysis, business recommendations, and strategic planning. It allows us to establish and maintain effective communication with clients, answer their inquiries, provide updates, and inform them about new products or services. Furthermore, we analyse client data to gain deeper insights, enabling continuous improvement in service quality and optimization of the client experience. With client consent, the data may also be utilized for marketing and promotional activities, such as newsletters, promotional campaigns, or company announcements. Additionally, personal data may be used to fulfil legal obligations, enforce contracts, or address litigation and other legal proceedings as required by applicable laws and regulations.

Data Sharing and Disclosure

We are committed to maintaining the confidentiality of client information and ensuring that it is not disclosed without due authorization. Personal data may be shared with third-party service providers, such as IT service companies, payment processors, and data storage providers, solely to facilitate service delivery. Such sharing is subject to explicit client consent or legal requirements. In compliance with relevant laws, we may disclose information to government authorities or legal entities when mandated by court orders or subpoenas. All third-party partners are bound by strict confidentiality agreements and must adhere to applicable data protection regulations.

Data Protection

To safeguard client information, we implement robust security measures, including firewalls and access controls, to protect against unauthorized access, disclosure, modification, or loss. All employees and partners undergo rigorous privacy protection training to ensure sensitive data is handled securely. Only authorized personnel are permitted to access client information. Regular data backups are conducted to prevent data loss, and advanced technical measures are employed to counter potential cyberattacks or hacking attempts. For specific industries, we ensure full compliance with Personal Data Protection Act Singapore (PDPA). Regular audits are conducted internally and externally to evaluate and enhance the effectiveness of our data protection practices, aligning with the latest technological and legal standards.

Client Rights

Clients have the right to access a copy of their personal data and request corrections to ensure its accuracy. They may also request deletion of information that is no longer necessary for its original purpose, subject to legal retention requirements, particularly concerning financial or contractual obligations. Clients can withdraw their consent at any time, stopping further use of their information for direct marketing or other communications. Privacy or data access requests can be directed to our Privacy Officer via email or phone. We will address all requests promptly and strive to ensure client concerns are resolved in a timely and transparent manner.

Retention of Information

We only retain client information for as long as necessary to achieve the purposes for which it was collected. Personal data is typically retained after the completion of services in accordance with legal and regulatory requirements. The retention period depends on the nature of the data and its intended use. For instance, financial records may be retained longer to comply with tax regulations, while client feedback and service history may be preserved for future service enhancements. Once the data is no longer needed, we ensure its secure deletion or destruction to prevent misuse or unauthorized access.

Changes to the Privacy Policy

We reserve the right to modify this privacy policy to reflect changes in our business practices, technological advancements, or legal requirements. Updated policies will be published on our website and communicated to clients via email to ensure awareness of any changes. We encourage clients to review this policy periodically to stay informed about how their privacy is maintained. Updated policies will clearly indicate the effective date, and significant changes will be communicated through direct notices or alerts. All changes will comply with applicable laws, ensuring that client privacy rights are upheld at all times. Clients with concerns about any updates may contact our support team for clarification and assistance.